JB-1001

Job Title : BD Direct, Team Leader Senior Advisor

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Malaysian Ringgit(MYR)

Salary : MYR 5000

Country : Malaysia

State : Kuala Lumpur

Benefits :

Job Description :

The senior Advisor oversees the team, ensuring efficient, and accurate. This leadership role involves managing team performance, implementing process improvements, and ensuing exceptional service delivery while aligning with Goals and Regulatory standards. 

1. Supervise and lead the Team with setting performance goals and monitoring KPIs
2. Handle the complex case esaluated by representative
3. Collaborate with HK Team to resolve the issues
4. Make appropriate recommendations to meet customers’ expectation
5. Provide guidance and support to facilitate Representatives in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from Representatives

Requirements:

1. With 3 - 5 years of call centre experience, including 2 years of experience in people manager
2. Good interpersonal and problem solving skills 
3. Good team player with strong commitment in delivering quality customer service
4. Responsible, well organized and attention to details
5. Proactive, mature, positive and decisive
6. With Professional telephone manner

WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :