JB-980

Job Title : Customer Service Japanese Speaker

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Malaysian Ringgit(MYR)

Salary : MYR 8000

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Medical Insurance Outpatient & Inpatient;Sick leave;EPF & SOCSO

Job Description :

  1. To assist the candidate with all aspects of the testing process from registration to test delivery
  2. To interface between candidates, clients and test sites in a professional and efficient manner
  3. Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
  4. Achieve and maintain all key quality and productivity metrics
  5. Escalate unresolved candidate grievances to designated departments for further investigation.
  6. To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
  7. To ensure excellent reliability with minimal unplanned absences as per company guidelines
  8. To attend required training to continually learn knowledge of practices, procedures, policies and clients.
  9. To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
  10. To meet agreed objectives enabling the corporate objectives to be achieved
  11. Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Requirements:

  1. Minimum Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent with at least 2 years working experience in relevant field and as CSR.
  2. Native Spouse Visa/PR
  3. Minimum Japanese-Language Proficiency Test (‘JLPT’) N2
  4. Immaculate telephone manners and communication skills.
  5. Excellent listening skills, critical thinker with attention to detail.
  6. Data entry, spelling, grammar and proofreading skills required.
  7. Ability to work in both a team environment and autonomously
  8. Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
  9. Demonstrate high degree of integrity and confidentiality
  10. Applicants should be willing to be based in Kuala Lumpur


WFH Allowance : 150

Travel Allowance :

Shift Allowance : 300

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :

Apply Here




















CAPTCHA



error: Content is protected !!