JB-943

Job Title : Asset Manager - Japanese

Job Category Type : Information Technology

Currency : Malaysian Ringgit(MYR)

Salary : MYR 9000

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Dental Coverage;Optical Coverage;Sick leave;Hospitalization;EPF & SOCSO;Flight Ticket (1 way);Accommodation (2 weeks upon arrival)

Job Description :

  1. Deliver Asset Management services for multiple Cisco customers
  2. Act as the single point of contact for customers, partners, and internal Cisco stakeholders.
  3. Manage, track, report, and resolve issues related to customers' Cisco IB data
  4. Support customers in managing the lifecycle of HW and SW assets to mitigate risks, optimize TCO, and improve customer experience.


Key Job Duties

  1. Accountable to ensure that customer’s IB is in the right contract, right location and under right coverage
  2. Ensure customer Install Based is correctly aligned with contracts, locations, and service coverage levels.
  3. Lead the implementation of Asset Management services
  4. Onboard new customers and reconcile IB data from various sources.
  5. Identify discrepancies and manage MACD activities.
  6. Provide ongoing IB maintenance support and collaborate cross-functionally.

Required Skills

  1. Interpret large raw data sets; conduct data analysis and audits – high level of excel mastery is required
  2. Develop and lead execution of action plan to update Client databases with improved IB data – ability to work with Client tools and databases
  3. Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers
  4. Produce reports for Customers, Account Teams, and other stakeholders – ability to generate reports using excel, power BI (desired) and other dashboards
  5. Ability to work independently and in a cross functional team environment
  6. Expert-level proficiency in Korean and Japanese (written and verbal).
  7. Strong understanding of Cisco's business model, product portfolio, and GTM strategies.
  8. Advanced Excel skills (macros, pivots, formulas) and experience with data analysis.
  9. Proficiency in reporting tools like Tableau and Power BI.
  10. Excellent communication skills and a proactive, ownership-driven approach.

Eligibility & Qualifications

  1. Bachelor's degree with minimum of 4 years of customer engagement experience including 2 years of experience in IB Management or Data Management or similar
  2. CCNA certification required (not mandatory requirement)
  3. ITIL Foundation, and HAM/SAM are good to have

General Skills:

  1. A good level of English; advanced Language support depending on the country supported
  2. Educational Qualification: Educated to university degree level.
  3. Experience: Min 3 to 4 years of customer-facing experience working within a contact centre, operations, Renewals and deal management activities
  4. Experience in IT Companies is a plus

Minimum Hiring Requirements:

  1. Educated to University degree level
  2. Minimum 3 of experience as a Renewal Analyst, Deal Manager, Quote to Cash, Pricing Ops, Recurring Revenue experience or any other industry in related roles.
  3. Meticulous professional who has accuracy and attention to detail in the work performed
  4. Excellent Presentation Skills and Knowledge of various presentation tools
  5. Excellent verbal and written communication skills
  6. Independent Professional who can work with limited supervision


WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance :

KPI Allowance : RM 300

Housing Allowance :

Complexity Allowance :

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