JB-912

Job Title : Associate Customer Support (Ecommerce) - Japanese

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Malaysian Ringgit(MYR)

Salary : MYR 9000

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Dental Coverage;Optical Coverage;Sick leave;Hospitalization

Job Description :

Handle live contacts of customers and provide appropriate solution to their queries 

Roles and Responsibilities:

1. Handle phone calls with customer queries and provide resolution to end users
2. Escalate priority issues per Client specifications to the immediate lead as applicable
3. Provide inputs on process changes and best practices.
4. Stay updated with new updates, process changes and updates.
5. Maintain Exemplary Attendance and Punctuality
6. Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure):

1. Provide exemplary customer satisfaction
2. Meet quality standards on all handled contacts
3. Complete 9 hours of staffed time on all rostered days
4. Handle contacts while maintaining KPI targets as per agreed limits

Applicant's Specifications Qualification:

1. Excellent customer service skills 
2. Excellent verbal communication skills in Japanese
3. Passionate towards serving the customer and displays high levels of customer obsession
4. Open to work in rotational and night shifts
5. Candidate must be college or vocational school graduates or possess comparable work experience

WFH Allowance :

Travel Allowance : RM 500

Shift Allowance :

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :