JB-904

Job Title : Customer Service Representative - Portuguese

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Malaysian Ringgit(MYR)

Salary : MYR 10000

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Dental Coverage;Optical Coverage;Sick leave;Hospitalization;EPF & SOCSO;Flight Ticket (1 way);Accommodation (2 weeks upon arrival);Employment Visa provided

Job Description :

1. Provide outstanding customer service by addressing customer inquiries and resolving issues promptly and efficiently.
2. Must be ready to take calls, chat and email as this is a blended process.
3. Utilize intermediate technical knowledge to assist customers with basic troubleshooting of applications and websites.
4. Demonstrate a strong commitment to our customer-centric values, ensuring a positive experience for all customers.
5. Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
6. Maintain accurate records of customer interactions and transactions.
7. Detail-oriented in handling customer issues and ensuring precise solutions.
8. Maintain composure in a multitasking, high-energy environment, effectively managing customer needs.
9. Develop excellent product knowledge to enhance customers’ experience and provide superior support.
10. Adhere to the quality process to ensure that we are providing accurate and timely service to customers.

Requirements:

1. Bachelor’s degree 1 to 3+ years of experience in customer service in the Spanish, Portuguese, German, French, Japanese or Korean languages.
2. Or Diploma with at least 2 years of experience in customer service in one of the following languages Spanish, Portuguese, German, French, Japanese or Korean.

WFH Allowance :

Travel Allowance :

Shift Allowance : RM 300

Language Allowance :

KPI Allowance : RM 300

Housing Allowance :

Complexity Allowance :