JB-885

Job Title : Team Lead, Provider Relations - Cantonese

Job Category Type : Healthcare

Currency : Malaysian Ringgit(MYR)

Salary : MYR 9000

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Sick leave;Hospitalization

Job Description :

Oversee and supervise subordinates on admin support and network healthcare provider data maintenance in PCMS system, to ensure contract compliance activities are carried out.

1. Oversee and supervise subordinates on admin support and PCMS day-to-day activities.
2. Manage the Admin and PCMS Teams to perform the duties accurately and efficiently.
3. Monitor performance of the team to ensure delivery of agreed KPI.
4. Provide regular training to staff and new joiners.
5. Maintain standard operating procedures in the team up-to-date, and ensure the team’s compliance to the agreed processes.
6. Conduct regular communications and provide coordination's with HK Team on admin and PCMS support.
7. Establish internal escalation workflow.
8. Make clear and justifiable decisions, and escalate to Team when (and only when) necessary.
9. Prepare performance reporting's for review on regular basis.
10. Handle ad hoc tasks assigned by HK Team.

Requirements:

1. With at least 4 years of solid experience at managerial level in provider relations or health insurance
2. Strong sense of continuous improvement and desire to deliver quality outputs; strive to over-deliver on SLAs to improve and enhance work efficiency and quality
3. Exceptional communication and negotiation skills
4. Strong analytical, problem solving and root cause identification skills
5. Strong attention to detail

WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :