JB-883

Job Title : Team Lead, Customer Service Support - Cantonese

Job Category Type : Healthcare

Currency : Malaysian Ringgit(MYR)

Salary : MYR 9000

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Sick leave;Hospitalization

Job Description :

Apart from achieving the service targets, manage the best-in-class customer servicing team to support the members in both benefit enquiry stage and pre-claim journey

1. Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
2. Make appropriate recommendations to meet customers’ expectation
3. Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
4. Prepare on the rostering to ensure effective resource allocation throughout the month.
5. Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members

Requirements:

1. With 5 - 8 years of CS experience in insurance or financial industry, including 3 years of supervisory experience
2. Good knowledge of Healthcare and medical insurance product 
3. Good communication skills and professional telephone manner
4. Strong sense of responsibility with high level of integrity and trust
5. Strong analytical, presentation and problem-solving capability
6. Proven strong collaboration skill with internal department

WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :