JB-882

Job Title : Senior Advisor, Customer Service Support - Cantonese

Job Category Type : Healthcare

Currency : Malaysian Ringgit(MYR)

Salary : MYR 6600

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Sick leave;Hospitalization

Job Description :

Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey

1. Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
2. Address members’ enquiries effectively and maintain satisfactory quality of customer service
3. Make appropriate recommendations to meet customers’ expectation
4. Escalate enquiries when necessary in line with internal guidelines
5. Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors

Requirements:

1. With 3 - 5 years of CS experience in insurance or financial industry
2. Good knowledge of Healthcare and medical insurance product 
3. Good communication skills and professional telephone manner
4. Strong sense of responsibility with high level of integrity and trust

WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :