JB-878

Job Title : Senior Advisor, Individual Policy Administration - Cantonese

Job Category Type : Healthcare

Currency : Malaysian Ringgit(MYR)

Salary : MYR 6600

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Sick leave;Hospitalization

Job Description :

The Senior Advisor is responsible for overseeing complex individual policy administration tasks, ensuring accurate and timely processing of customer records and policy issues. This role provides guidance to junior team members, supports quality assurance, and collaborates with leadership to monitor work volumes and address irregularities. Advanced knowledge of insurance operations and strong problem-solving skills are essential to maintain compliance and resolve escalated issues effectively.

1. Manage the day to day policy administration activities for the complex cases (i.e. VIP, disputed cases) independently, ensuring compliance with internal guidelines and quality standards.
2. Monitor and ensure timely completion of operational processes, including policy issuance, subscription updates, and data verification, in alignment with service level agreements.
3. Provide guidance and support to junior team members, including quality assurance checks, training, and decision reviews to uphold procedural integrity.
4. Investigate and resolve processing errors or discrepancies, collaborating with cross-functional teams (e.g., HK team) to address high-risk or suspicious cases
5. Maintain accurate documentation and reporting, including incident logs, audit results, and meeting records to support transparency and compliance

Requirements:

1. 3 - 5 years' relevant experience in policy administration, premium collection in medical/insurnace areas.
2. Good awareness of risk control and can work independent 
3. Able to work under pressure 
4. Good time management
5. Accountable

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