JB-877

Job Title : Advisor, Individual Policy Administration - Cantonese

Job Category Type : Healthcare

Currency : Malaysian Ringgit(MYR)

Salary : MYR 4600

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Sick leave;Hospitalization

Job Description :

The Advisor is responsible for maintaining accurate and up-to-date individual customer records and processing policy administration tasks efficiently and in compliance with internal standards. The role involves reviewing documentation, updating logs, inputting data and communicating with their senior to facilitate smooth processing

1. Processing and evaluating movement files and policy transactions for new, renewal, and termination cases, ensuring accuracy and compliance with service standards and turnaround time standard
2. Coordinate with senior staff to clarify details and resolve discrepancies
3. Escalating complex or exceptional cases to senior advisors or supervisors as needed
4. Follow up with the HK Sales Team regarding the insufficient information and incomplete form

Requirements:

1. 1-3 years' of experience in insurance processing, policy administration or equivalent healthcare background is preferrable
2. Ability to Multi-tasking and work in a fast-paced environment and mange multiplies priorities
3. Good service attitude, positive and ‘can do’ attitude

WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :