JB-721

Job Title : Customer Support - Japanese Speaker (Monolingual)

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Malaysian Ringgit(MYR)

Salary : MYR 8000

Country : Malaysia

State : Selangor

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient

Job Description :

1. Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
2. Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
3. Works with multiple technology applications and features to resolve customer contacts.
4. Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
5. To exceed customers expectation in terms of customer service & accurate information.
6. Work in a team to achieve the required KPI elements and SLA

WFH Allowance :

Travel Allowance :

Shift Allowance : RM 1200

Language Allowance :

KPI Allowance : 370

Housing Allowance :

Complexity Allowance :