JB-861

Job Title : Technical Engineering Specialist (0365) - Mandarin

Job Category Type : Information Technology

Currency : Malaysian Ringgit(MYR)

Salary : MYR 7000

Country : Malaysia

State : Kuala Lumpur

Benefits :

Job Description :

  1. Provide advanced technical support for Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
  2. Troubleshoot and resolve complex issues related to M365 services across enterprise environments.
  3. Engage directly with enterprise customers to understand, analyze, and resolve service-related issues.
  4. Collaborate with internal escalation teams and product groups to ensure timely resolution and knowledge sharing.
  5. Contribute to continuous improvement of support processes and documentation.
  6. Assist in deployment and configuration of O365 services in customer environments.
  7. Stay updated on new Microsoft 365 features, updates, and best practices.
  8. Deliver technical presentations and share knowledge with customers and internal stakeholders.

Mandatory Skills & Experience:

  1. Hands-on experience with Office 365 administration and support.
  2. Strong knowledge of Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business.
  3. Good understanding of Entra ID (Azure Active Directory) and identity management.
  4. Familiarity with PowerShell scripting for O365 administration.
  5. Knowledge of hybrid environments, including integration with on-premise Exchange or Active Directory.
  6. Excellent troubleshooting skills with a structured approach to problem solving.
  7. Strong communication and customer engagement skills.

Preferred Skills:

  1. Certifications such as MS-100, MS-101, or MS-700 are a plus.
  2. Familiarity with security and compliance features in Microsoft 365 (eDiscovery, DLP, Conditional Access, etc.).
  3. Experience with Microsoft Defender for Office 365, Purview, or other M365 security tools.
  4. Exposure to migration tools such as BitTitan, Quest, or native Microsoft migration tools.
  5. Understanding of ITIL processes and experience in enterprise support environments.


WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :

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