JB-858

Job Title : Technical Engineering Specialist (Security & Compliance) - Mandarin

Job Category Type : Information Technology

Currency : Malaysian Ringgit(MYR)

Salary : MYR 7000

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Dental Coverage;Optical Coverage;Sick leave;Hospitalization

Job Description :

1. Troubleshoot and resolve complex technical issues related to Azure Cloud, Windows Server, and Endpoint environments
2. Apply creative and structured problem-solving approaches to identify workarounds and long-term solutions.
3. Engage directly with enterprise customers via email, calls, or face-to-face (where applicable), ensuring a high level of customer satisfaction.
4. Deliver presentations and consult on solutions involving complementary Microsoft technologies.
5. Work on critical customer issues and escalations in high-pressure situations.
6. Demonstrate a balance of business and technical acumen when handling customer interactions.
7. Provide detailed documentation and knowledge sharing with customers and internal teams.
8. Stay up to date with innovative technologies and actively contribute to customer transformation and adoption.

Requirements:

1. Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
2. Experience in the enterprise customer arena
3. Face-to-face customer engagement skills
4. Excellent written, oral and presentation skills
5. Troubleshooting knowledge & skills
6. Good understanding of ITIL/Service Management
7.  Passion for new innovative technology and drive customer transformation
8. Demonstrate effective balance between business and technical acumen
9. Ability to effectively recognize and adapt to change
10. Ability to deliver presentations and discuss complimentary products at a solutions level
11. Ability to handle customer critical issues and work in difficult situations

Mandatory Skills:

1. Understanding of Azure Cloud as well as Windows Server OS (Server 2008/R2, Server 2012/R2, Server 2016, Server 2019
2. Understanding of Endpoints and Clients OS (Win 7, Win 8, Win 10)
3. Active directory knowledge (Entra ID)
4. Understanding of basic troubleshooting and diagnostic tools like eventviewer, Taskmanager and commandline tools
5. Working Knowledge on DNS , DHCP and basic TCP/IP communication

Preferred Skillsets:

1. Knowledge of SQL ad SQL queries
2. IIS configuration and working
3. Basic knowledge on performance monitoring tools
4. Understanding of the Windows registry and its use

WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :