JB-843

Job Title : e-Commerce Operation Expert - Native Japanese

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Malaysian Ringgit(MYR)

Salary : MYR 10000

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Sick leave;Hospitalization;Flight Ticket (1 way);Accommodation (2 weeks upon arrival);Employment Visa provided

Job Description : Our ECS division specializes in end-to-end marketplace operations, supporting platforms such as Shopee, Lazada, TikTok, and Live Commerce. We provide a full suite of services—from website development and customer service to digital marketing and advertising—tailored to the specific needs of each client. Beyond marketplace operations, we also manage D2C platforms including Magento, Shopify, and WooCommerce. Our capabilities extend to enabling cross-border e-commerce, running performance-based advertising campaigns on global platforms, and supporting logistics and warehouse operations. ECS is committed to empowering brands to grow and succeed in the dynamic global e-commerce landscape.

Responsibilities

1. Manage and execute overall website operations, including both frontend and backend activities
2. Implement website content strategies to align with marketing and business goals
3. Execute SEO strategies and support promotional plans to enhance site visibility and performance
4. Respond to client inquiries and requests in a timely and professional manner
5. Respond to user inquiries and requests in a timely and professional manner
6. Oversee the day-to-day management and maintenance of the website
7. Lead and coordinate website-related projects, ensuring timely delivery and quality outcomes
8. Analyze website performance data, generate actionable reports, and provide improvement recommendations
9. Lead the website operations team, offering guidance and support to team members
10. Address user feedback and inquiries promptly to improve user experience
11. Ensure all website operations comply with relevant legal regulations and internal compliance standards
12. Support senior management and foster collaboration across teams and departments

Requirements
Competencies

1. Technical Knowledge and Skills: In-depth understanding of e-commerce platforms, web development, design, SEO, and other technical domains, with the ability to troubleshoot and resolve issues effectively
2. Communication Skills: Strong verbal and written communication skills to ensure smooth collaboration with clients, team members, and external partners
3. Problem-Solving Skill: Proven capability to identify issues, analyse root causes, and implement effective solutions promptly
4. Multitasking Skill: Ability to manage multiple projects simultaneously while meeting deadlines
5. Analytical Thinking: Skilled in analysing website and customer data to extract actionable insight and identify trends for continuous improvement
6. Adaptability and Flexibility: Flexible in handling diverse client needs and adjusting to changing priorities and conditions
7. Learning on the Fly: Quick to acquire and apply new knowledge, tools, and processes
8. Teamwork: Strong team player with ability to work effectively within cross-functional teams to archive shared goals

Mind set

1. Professionalism: Consistently maintain a courteous and professional attitude in all client communication and when providing solutions
2. Business Acumen: Understand how website operations contribute to achieving broader business objectives
3. Eagerness to Learn: Demonstrate a proactive interest in industry trends and technological advancements, with a commitment to continuous learning and self-improvement

Experience

1. Website Backend Management: Hands-on experience with backend tasks such as product listing, frontend QA, system data updates, inventory management, and banner uploads
2. Team Management (Nice to have): Experience in understanding client needs and collaborating with cross-functional teams to meet goals
3. Basic Design Tasks (Nice to have): Experience with simple tasks such as image editing
4. Email Marketing (Nice to have): Experience with email marketing tasks including content setup, segmentation, tag implementation, scheduling and execution

Office Skill

1. Microsoft Office: Proficient in Excel (PivotTables, VLOOKUP, and general functions), Word, and Power Point
2. Coding: Familiarity with HTML, liquid, JavaScript, SQL, XML and CSS

Tools

1. Shopify
2. Google Analytics
3. Google Tag Manager
4. Google Merchant Center
5. Google Search Console
6. Looker Studio
7. Meta Business Manager
8. CRM Zendesk
9. Slack
10. Backlog
11. Miro etc.

Certification & Qualifications

1. Language Proficiency:

• English: B2 - C1 level *Both Written and Spoken
• Japanese: Native level *Both Written and Spoken
• Education: Bachelor’s degree or higher

WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance :

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Housing Allowance :

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