JB-727
Job Title : Customer Chat Support (Social Media) -Japanese
Job Category Type : Customer Service/ Call Centre / BPO
Currency : Malaysian Ringgit(MYR)
Salary : MYR 8700
Country : Malaysia
State : Kuala Lumpur
Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Sick leave;Hospitalization;Flight Ticket (1 way);Accommodation (2 weeks upon arrival)
Job Description :
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
WFH Allowance :
Travel Allowance :
Shift Allowance : RM 300
Language Allowance :
KPI Allowance : RM 500
Housing Allowance :
Complexity Allowance :