JB-690

Job Title : Customer Experience Representative (Logistic) - Local Japanese

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Malaysian Ringgit(MYR)

Salary : MYR 9000

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient

Job Description :

We are looking for a dedicated and customer-oriented individual to join our team as a Customer Service Representative supporting the Japan market. In this role, you will be responsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and empathy for Japan market. This role also handles customers' inquiries and complaints effectively to uphold the organization's reputation for reliability and customer satisfaction.

What you will do

• Provides timely assistance and resolutions to customer inquiries and issues
• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
• Manages customer cases and service requests efficiently, documenting interactions accurately
• Identifies and mitigates potential issues to ensure a seamless customer experience
• Assists customers in tracking their shipments and providing real-time updates
• Performs other duties as assigned

You will be a great fit if you:

• Possess secondary education or equivalent (for native speaker, min. bachelor’s degree due to visa requirements)
• Have at least one (1) year of relevant work experience in customer service and interaction. For Associate level, prior experience is not required

Knowledge, skills and abilities:

• Fluency in English and Japanese language (minimum N2 certification is required)
• Strong problem-solving skills
• Good written & verbal communication in both languages mentioned above

WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance : RM 1500

KPI Allowance :

Housing Allowance :

Complexity Allowance :