JB-311
Job Title : Customer Service Representative (Contract) - English
Job Category Type : Management
Currency : Malaysian Ringgit(MYR)
Salary : MYR 2700
Country : Malaysia
State : Kuala Lumpur
Benefits : Annual Leave;Maternity leave;Sick leave;Hospitalization;EPF & SOCSO
Job Description :
- To respond to incoming calls, emails, displacements, refunds & reimbursement, and outbound tasks within a specified SLA/SLO, according to company guidelines and quality assurance standards.
- Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by company's terms and policies.
- Demonstrate ownership of candidate issues, urgency, and work proactively with internal company groups to resolve issues within the agreed SLAs/SLOs.
- Follow escalation and complaint procedures to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.
- Achieve and maintain all key quality and productivity metrics in the performance scorecard
- To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.
- Based upon volumetric demands there will be a requirement to support transactions during weekends.
- Provide coaching and assistance as required to managers in testing locations under you remit
- Identify and report issues causing complaints to improve processes and procedures.
WFH Allowance :
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Housing Allowance :
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