Introduction
Discover our case study detailing how LTS collaborated with a leading finance shared services organization during their expansion across Southeast Asia. As they widened their scope, they faced a crucial need for linguistic talent in roles such as accounts payable, accounts receivable, and general ledger, particularly for languages like Thai, Japanese, Korean, Vietnamese, and Indonesian, to serve their international clientele effectively. Join us as we explore this collaborative journey of partnership, problem-solving, and proficiency in the shared services sector.
Background
Client: Finance Shared Services
Industry: Asian Global Business Services
LTS, partner with a leading provider of finance shared services for their newly established global business services in Malaysia. As the company expanded its global reach, it faced a critical challenge in acquiring linguistic talent with financial expertise to effectively serve its international clients and stakeholders. They required candidates proficient in Japanese, Korean, Thai, Vietnamese, Indonesian, and Hindi to meet the demands of their expanding operations and effectively serve diverse markets. Facing challenges in attracting the right talent and lacking awareness of market availability, our client encountered hurdles in their recruitment efforts. Recognizing these obstacles, they sought our expertise and support to streamline their recruitment efforts and successfully build their team to meet the demands of their expanding business services in Malaysia.
The Solutions
Linguistic Needs Analysis
LTS conducted a comprehensive assessment for the client multilingual requirements. Collaborating closely with the HR and operations team and LTS recruitment specialist, LTS was able to identify the specific languages proficiency levels required for various roles.
Global Talent Mapping
Leveraging its extensive network and expertise in multilingual recruitment, LTS conducted targeted talent mapping to identify potential candidates worldwide with finance qualifications and proficiency in the required languages. This effort utilized LTS's global office network and local, multilingual recruiters to broaden the candidate search.
Tailored Job Advertisement
LTS designed tailored job advertisements aimed at attracting qualified candidates possessing the desired linguistic skills. These advertisements were strategically placed on both industry-specific and multilingual job boards to reach a diverse pool of applicants.
Rigorous Screening & Assessment
To ensure candidates possessed the necessary language proficiency and finance acumen, LTS conducted a comprehensive screening and assessment process. This included language proficiency tests, finance-related case studies, and behavioral interviews.
Candidates Support
Throughout the recruitment process, LTS provided personalized support to candidates. This support addressed questions or concerns related to relocation, work permits, and assimilation into the company's culture.
Results
Successful Linguistic Hires
LTS successfully placed several highly qualified candidates with strong finance backgrounds and proficiency in the required languages. These hires proved instrumental in fulfilling the client's multilingual talent needs.
Streamlined Financial Reporting
The linguistic hires efficiently handled finance reporting and analysis, streamlining processes and ensuring the accuracy of financial data interpretation for clients worldwide. This enhanced the quality of financial services provided to clients.
Global Market Penetration
Equipped with diverse linguistic abilities, the client expanded its market reach and successfully penetrated new regions. This led to a stronger presence in international markets, enabling the company to better serve clients across various language-specific markets.
In summary, the collaboration between LTS and the global finance shared services organization showcases the effectiveness of strategic talent acquisition in navigating challenges within the shared services sector. A significant accomplishment was the acquisition of multilingual talent within a remarkably condensed timeframe. Understanding the pivotal role of linguistic diversity in serving a diverse clientele across various markets, LTS demonstrated remarkable agility and resourcefulness in swiftly deploying the required talent. This rapid response not only highlights LTS commitment to meeting the diverse needs of its clients but also underscores its dedication to ensuring efficient and effective solutions within the shared services finance industry.