JB-823
Job Title : Customer Service (Travel projects)
Job Category Type : Customer Service/ Call Centre / BPO
Currency : Vietnamese Dong (VND)
Salary : VND 12000000
Country : Vietnam
State :
Benefits : Annual Leave;Maternity leave;Medical Insurance Outpatient & Inpatient;EPF & SOCSO;Annual Appraisal;13th Month Salary
Job Description : Job Description
- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Report immediately serious cases/inconstant situations.
- Ensuring a high level of customer service and a positive guest experience.
- Proactive update information/ knowledge about customer service.
- Graduated from High school or equivalent Majors is an advantage.
- Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
- Average income: 10.000.000 – 12.000.000vnd/month.
- Probation for 2 months receive 100% salary.
- Join the insurance regimes according to the provisions of the Labor Law.
- Accident insurance 24/7. - 14 days of leave/year.
- 13th Monthly Salary.
- Annual Health Checkup.
- Working in a dynamic, professional environment with many opportunities for advancement.
- 5 days/week (any 2 days off).
- Shift: Rotate 24/7 (according to the arrangement of the team leader)
- Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).
WFH Allowance :
Travel Allowance :
Shift Allowance :
Language Allowance :
KPI Allowance :
Housing Allowance :
Complexity Allowance :