JB-823

Job Title : Customer Service (Travel projects)

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Vietnamese Dong (VND)

Salary : VND 12000000

Country : Vietnam

State :

Benefits : Annual Leave;Maternity leave;Medical Insurance Outpatient & Inpatient;EPF & SOCSO;Annual Appraisal;13th Month Salary

Job Description : Job Description

  •  Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Report immediately serious cases/inconstant situations.
  • Ensuring a high level of customer service and a positive guest experience.
  • Proactive update information/ knowledge about customer service.
Requirements:
  • Graduated from High school or equivalent Majors is an advantage.
  • Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
Benefits 
  • Average income: 10.000.000 – 12.000.000vnd/month.
  • Probation for 2 months receive 100% salary.  
  • Join the insurance regimes according to the provisions of the Labor Law.
  • Accident insurance 24/7. - 14 days of leave/year.
  • 13th Monthly Salary.
  • Annual Health Checkup.
  • Working in a dynamic, professional environment with many opportunities for advancement.
Working time:
  • 5 days/week (any 2 days off).
  • Shift: Rotate 24/7 (according to the arrangement of the team leader)
  • Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).

WFH Allowance :

Travel Allowance :

Shift Allowance :

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :

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