JB-817

Job Title : Customer Support (Video Streaming Service) - Japanese

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Malaysian Ringgit(MYR)

Salary : MYR 8000

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Dental Coverage;Optical Coverage;Sick leave;Hospitalization;Flight Ticket (1 way);Accommodation (2 weeks upon arrival);Employment Visa provided

Job Description :

This is a customer support role for a globally recognized subscription-based video streaming service.

Responsibilities include:

1. Handling customer inquiries related to membership (e.g., how to sign up or cancel)
2. Troubleshooting issues with streaming devices (e.g., login, playback, password and email settings, viewing issues)
3. Communication will be approximately 60% via chat and 40% via phone — all in Japanese
4. Preparing reports and reporting to supervisors (in English)
5. Participating in regular meetings (conducted in English)

Note: While over 90% of the work will be conducted in Japanese, onboarding procedures, manuals, and communication with non-Japanese speaking supervisors will be in English. Training will be conducted in English by a Japanese trainer, and questions can be asked in Japanese. (English proficiency equivalent to TOEIC 600 is a helpful reference.)

Applicants who have basic conversational English skills and a willingness to actively improve are welcome to apply, even if they lack confidence in their English ability.

Requirements:

1. 5 years or more of high school graduation, 2 years or more of work experience in a specialty or junior college, and university graduates can apply from new graduates.
2. English skills at the level of daily English conversation
3. Positive and actionable : Those who are good listeners, can use positive words, and have good communication skills
4. Experience using Windows OS, Microsoft Excel, Word, Google Docs, etc.
5. Native Japanese speaker under 60 years old

WFH Allowance :

Travel Allowance :

Shift Allowance : RM 300

Language Allowance :

KPI Allowance :

Housing Allowance :

Complexity Allowance :