JB-817
Job Title : Customer Support (Video Streaming Service) - Japanese
Job Category Type : Customer Service/ Call Centre / BPO
Currency : Malaysian Ringgit(MYR)
Salary : MYR 8000
Country : Malaysia
State : Kuala Lumpur
Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Dental Coverage;Optical Coverage;Sick leave;Hospitalization;Flight Ticket (1 way);Accommodation (2 weeks upon arrival);Employment Visa provided
Job Description :
This is a customer support role for a globally recognized subscription-based video streaming service.
Responsibilities include:
- Handling customer inquiries related to membership (e.g., how to sign up or cancel)
- Troubleshooting issues with streaming devices (e.g., login, playback, password and email settings, viewing issues)
- Communication will be approximately 60% via chat and 40% via phone — all in Japanese
- Preparing reports and reporting to supervisors (in English)
- Participating in regular meetings (conducted in English)
Note: While over 90% of the work will be conducted in Japanese, onboarding procedures, manuals, and communication with non-Japanese speaking supervisors will be in English. Training will be conducted in English by a Japanese trainer, and questions can be asked in Japanese. (English proficiency equivalent to TOEIC 600 is a helpful reference.)
Applicants who have basic conversational English skills and a willingness to actively improve are welcome to apply, even if they lack confidence in their English ability.
Requirements:
- 5 years or more of high school graduation, 2 years or more of work experience in a specialty or junior college, and university graduates can apply from new graduates.
- English skills at the level of daily English conversation
- Positive and actionable : Those who are good listeners, can use positive words, and have good communication skills
- Experience using Windows OS, Microsoft Excel, Word, Google Docs, etc.
- Native Japanese speaker under 60 years old
WFH Allowance :
Travel Allowance :
Shift Allowance : RM 300
Language Allowance :
KPI Allowance :
Housing Allowance :
Complexity Allowance :