JB-811

Job Title : Customer Service Representative (CFA Mandarin) - PERM

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Malaysian Ringgit(MYR)

Salary : MYR 2900

Country : Malaysia

State : Kuala Lumpur

Benefits :

Job Description : DUTIES & RESPONSIBILITIES:
• To assist the candidate with all aspects of the testing process from registration to test delivery. • To interface between candidates, clients and test sites in a professional and efficient manner.
• Achieve and maintain all key quality and productivity metrics.
• Escalate unresolved candidate grievances to designated departments for further investigation.
• To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.
• To ensure excellent reliability with minimal unplanned absences as per company guidelines.
• To attend required training to continually learn knowledge of practices, procedures, policies and clients.
• To communicate and participate in team meetings, in order to share best practice and f lag issue to the Team Manager.
• To meet agreed objectives enabling the corporate objectives to be achieved.
• Continuously identify work process improvements and communicate to Team Manager and (or) Management Team.

WFH Allowance :

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Housing Allowance :

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