JB-786

Job Title : Customer Chat Support (Online Video Platform) - Japanese

Job Category Type : Customer Service/ Call Centre / BPO

Currency : Malaysian Ringgit(MYR)

Salary : MYR 9500

Country : Malaysia

State : Kuala Lumpur

Benefits : Annual Leave;Maternity leave;Paternity leave;Medical Insurance Outpatient & Inpatient;Dental Coverage;Optical Coverage;Sick leave;Hospitalization;Flight Ticket (1 way);Accommodation (2 weeks upon arrival);Employment Visa provided

Job Description :

1. Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
2. Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
3. Manage customer escalations and ensure that these are answered, tracked, and escalated as required
4. Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
5. Ensure all SLAs are met accordingly
6. Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
7. Provide a high level of professionalism and competent customer service
8. Able to communicate effectively with customers in a friendly and polite manner following the processes
9. Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Skills Required

1. Bachelor's Degree in any discipline with 0 - 1 year customer service experience
2. Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region

WFH Allowance :

Travel Allowance :

Shift Allowance : RM 300

Language Allowance :

KPI Allowance : RM 300

Housing Allowance :

Complexity Allowance :