JB-765

Job Title : Contact Centre (Banking) - Bilingual Mandarin + English

Job Category Type : Banking/Finance

Currency : Malaysian Ringgit(MYR)

Salary : MYR 300

Country : Malaysia

State :

Benefits :

Job Description :

Customer Service Executive

Build your career with an ever-growing, fast-paced, dynamic team. A team which lives by “Speak Up” culture, who “works hard and plays hard”, who values diversity, who wants you to not just to stay but want to come to work, whose leaders will spend time with you, invest in your development, and promotes work – life balance.

Accountabilities:

Impact on the Business

 Competentin handling a range of banking enquiries to successfully support a customer in their banking needs.

 Handling inbound and outbound (where appropriate) customer interactions.

 Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.

Customers / Stakeholders

 Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right by delivering open and honest communication

 Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities.

Leadership & Teamwork

 Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably

 Demonstrates resilience to pressure and the challenge this brings while adapting to critical work demands with flexibility

 Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have.

Requirement:

 Min 2 years of relevant experience. Fresh Grad; Diploma/ Degree candidates are encouraged to apply

 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.

 Takes pride in delivering what is promised in line with the customer and service expectations

 Taking ownership and helping to drive first contact resolution.

 Ability to work in a high-volume, fast paced changing environment is required.

 Proficiency with personal computers and basic software packages and specialized applications.

 Excellent communication skills and is polite and friendly at all times.

 Equipped to deal with customer conversations by displaying patience and empathy.

 Ability to follow process and procedures to mitigate risk/errors. 

Must be competent to handle a set of core skills required for the role which include first direct core banking enquiries.

Additional skills

 Resilience in role will support the role holders in working in a busy work environment irrelevant of location.

 Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.

 A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.

WFH Allowance :

Travel Allowance :

Shift Allowance : 300-450

Language Allowance : 300

KPI Allowance :

Housing Allowance :

Complexity Allowance :