JB-463
Job Title : Candidate Care Specialist - French Native (EP)
Job Category Type : Information Technology
Currency : Malaysian Ringgit(MYR)
Salary : MYR 0
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Job Description :
- To assist the candidate with all aspects of the testing process from registration to test delivery.
- To interface between candidates, clients, and test sites in a professional and efficient manner
- Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
- Achieve and maintain all key quality and productivity metrics.
- Escalate unresolved candidate grievances to designated departments for further investigation.
- To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
- To ensure excellent reliability with minimal unplanned absences as per company guidelines
- To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
- To meet agreed objectives enabling the corporate objectives to be achieved
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team
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