Introduction
LTS was engaged by the Global Talent Acquisition Head of a leading IT consulting and outsourcing company to address a critical and time-sensitive recruitment need. The client required an experienced HR Services Manager (H2R), someone with expertise in HR operations and experience working within a consulting firm environment, to be hired on short notice. With high expectations for both the candidate’s qualifications and leadership skills, the client turned to LTS Malaysia for our specialized search recruitment services.
This case study explores how LTS swiftly and efficiently delivered a top-tier HR Services Manager who not only met the client’s immediate need but also aligned perfectly with their consulting-based expectations.
Background
Client: IT Consulting & Outsourcing
Industry: Information Technology, Consulting
As the global IT consulting and outsourcing company expanded its operations, the need for a highly qualified HR Services Manager (H2R) became a critical priority. The role required not just an understanding of HR operations, but also a proven track record of success within a consulting firm environment—a combination that made the search particularly challenging.
Adding to the complexity was the urgency of the hire, as the client needed the position filled within a very short time frame to support ongoing projects and ensure continuity in their HR services function. Despite initial attempts to source a candidate internally, the client struggled to find someone who matched the demanding profile. With pressure mounting to secure the right talent, the Global Talent Acquisition Head engaged LTS for our expertise in specialized search recruitment. Our task was clear: deliver a top-tier HR leader who could seamlessly step into the role, manage critical HR functions, and meet the unique challenges posed by the consulting firm’s fast-paced, dynamic environment. Given the tight deadline, we devised a focused and strategic recruitment approach, leveraging our industry knowledge, expansive network, and insights into the consulting and outsourcing landscape. Our goal was to not only meet the client’s expectations in terms of qualifications but to also ensure that the candidate would integrate smoothly into the company’s culture and leadership team. This background sets the stage for a highly successful partnership, demonstrating LTS’s ability to meet complex recruitment challenges on short notice.
The Solutions
We engaged in a detailed discussion with the Regional Head of Talent Acquisition (APAC) to gain a deeper understanding of the specific requirements for identifying an ideal candidate, particularly given the client's preference for an experienced and immediate hire.
To meet this challenge, we strategically harnessed our extensive resources, including our vast database and extensive networks, to construct a talent pipeline comprising top-tier professionals from the shared services, consulting, and outsourcing sectors.
In our efforts to attract the most suitable candidates, we strategically advertised the position across specialized professional platforms, targeted job portals, and digital marketing channels to ensure maximum visibility among potential applicants. Additionally, we implemented a tailored referral program within our networks to disseminate information effectively.
Our candidate screening process was rigorous, encompassing background assessments, behavioral interviews, skill evaluations, situational questioning, and character evaluations.
To minimize dropout rates, we meticulously coordinated interviews with available candidates to ensure a seamless process.
Furthermore, we provided support throughout the onboarding process, facilitating document collection and ensuring a smooth transition into the company.
Results
Through our tailored search recruitment strategy, LTS successfully identified and placed a highly experienced HR Services Manager (H2R) who met all of the client’s criteria. The candidate brought extensive expertise in HR operations, a strong background in the consulting industry, and the leadership capabilities needed to excel in the fast-paced environment of IT consulting and outsourcing. Despite the short notice and tight deadline, the placement process was completed within the client’s required timeframe, allowing the new HR Services Manager to immediately contribute to the company’s HR decentralization efforts. The swift hire helped ensure seamless continuity in their HR operations, avoiding any disruptions to ongoing projects and maintaining the high standards expected by both the client and their stakeholders. Additionally, the candidate’s consulting firm experience enabled them to quickly adapt to the specific demands of the client’s business model, making a positive impact from the outset. This successful placement reinforced LTS’s reputation as a reliable partner for rapid, high-quality recruitment solutions, especially in complex and time-sensitive situations. The success of this search further demonstrated our commitment to meeting client expectations and delivering results that align with both their short-term needs and long-term strategic goals.
The successful placement of the HR Services Manager (H2R) not only met the immediate, critical needs of our client but also established LTS as a trusted recruitment partner. The seamless execution of this search, despite the time constraints, reinforced our client’s confidence in our ability to deliver top-tier talent for senior-level roles. Impressed by our expertise, efficiency, and understanding of their unique requirements, the client has since continued to engage LTS for more senior leadership positions. We have proudly become their go-to vendor for high-impact roles, further solidifying our long-term partnership and continuing to contribute to their business success. This case is a testament to our commitment to providing tailored, high-quality search recruitment solutions that meet even the most demanding expectations.